The parent company acknowledged the hotel’s customer service and for ensuring its guests are ‘safe, secure, and welcomed’
Malta Marriott Hotel & Spa has been recognised by parent company Marriott International for its customer service delivery through a distinction for its Intent to Recommend score for July 2022, it announced on Monday.
Marriott International was full of praise towards the Malta-based hotel for the achievement, a sign of a “truly outstanding performance”. It also thanked Malta Marriott for the service it provides to customers, with a priority on making them feel “safe, secure, and welcomed”.
“Lasting memories are created through great customer service, and we have a team that cares about that as much as you do,” Malta Marriott said.
“We are proud of our associates for their dedication to delivering hospitality and creating experiences that will last a lifetime,” the hotel added.
The hotel launched in January 2020 after an investment of €30 million for extensive refurbishment, and he has since become known for the “joyful experience” it offers its guests every time they visit.
Similar to other hotels, Malta Marriott was forced to halt its operations during the COVID-19 pandemic due to lockdown restrictions just a few months after its launch, before it reopened at the start of September of that same year.