Mediterranean ObserverToday, the European Multi-sectoral Social Partners released comprehensive guidelines aimed at preventing and addressing third-party violence and harassment (TPVH) in the workplace. This initiative marks a critical advancement in fostering safe, respectful, and supportive work environments, which are particularly vital in customer-facing sectors like hospitality.
Why It Matters
Ensuring worker safety not only protects employees but also enhances managerial efficiency and service quality, helping sectors attract and retain talent.
Key Objectives
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Introduce clear, actionable policies to combat TPVH
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Develop user-friendly and accessible tools
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Raise awareness of TPVH risks across all sectors
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Promote both prevention and effective response mechanisms
Core Measures
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Foster robust social dialogue and stakeholder collaboration
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Provide clear definitions, goals, and real-world examples of TPVH
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Integrate TPVH measures into legally required occupational health and safety risk assessments
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Deliver accessible training and awareness initiatives
Stakeholder Perspectives
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Marie Audren (HOTREC) highlighted the benefits for hospitality businesses in improving employee protection and service quality.
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Enrico Somaglia (EFFAT) emphasised the guidelines’ importance for vulnerable groups, especially young women in hospitality, and their innovative approach to modern challenges, including digital forms of violence.
The full list of TPVH guidelines can be accessed here.
