The Westin Dragonara Resort receives British Airways Holidays accolade in recognition of customer excellence

The Westin Dragonara Resort, Main Photo

The Westin Dragonara Resort, Malta announced that it has received a British Airways Holidays Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry.

Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world. The Westin Dragonara Resort received an overall score of 9.4/10.

British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays.

Reviews are collected from genuine customers via Reevoo ( – an independent and impartial third-party company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.

British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels.

Claire Bentley, Managing Director, British Airways Holidays said: “We are delighted that The Westin Dragonara Resort is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience. We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”

The Westin Dragonara Resort’s General Manager Michael Camilleri Kamsky said “We are all extremely proud of this certificate of excellence which means that The Westin Dragonara Resort has ranked within the top 4% of British Airways Holidays’ highest-rated hotels for 2020. This certificate is a living endorsement that The Westin Dragonara is truly “The gateway to luxury in Malta” and receiving such feedback on completion of a multi-million hotel renovation is even more motivating for our entire team.”

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The Mediterranean Observer is a news portal dedicated to travel tourism, and hospitality in the Mediterranean region. This portal is managed by the Mediterranean Tourism Foundation, based in the Mediterranean country of Malta.